Privacy Policy


Introduction

This privacy policy describes how MedRepAI, Inc. (“MedRepAI,” “we,” “us,” or “our”) collects, uses, shares, and otherwise handles personal information about individuals (“you” and/or “your”) who visit and use our websites and mobile applications that include a link to this privacy policy, and any related products, features, and services (collectively, the “Service” or “Services”). By using the Service, whether as a registered member or an unregistered visitor, you acknowledge that you have read this privacy policy, and consent to the handling of your personal information as described in this policy, which we may update from time to time as described in the “Changes to this Policy” section, below.


1. Collection of Information

We collect personal information that you provide us directly, from third party sources, and automatically when you use the Service as follows:

Information That You Provide To Us Directly

MedRepAI Member Accounts

All MedRepAI members must provide their email address. Registering MedRepAI users also have the option to provide additional information to include in their profile, including subspecialty, clinical and professional interests, languages spoken at the office, profile photo, medical group, hospital affiliations, internship, residency program, fellowships, employment history, speaking engagements, publications, memberships and board certifications. You may choose to update or supplement the information you have provided us at any time as described in the “Updating Your Account Information” section below.

To enhance the accuracy and integrity of the MedRepAI healthcare provider directory, we require registering members to verify their identity and credentials, which verification may require them to answer identity verification questions and/or provide us a professional email address, a copy of their professional license, medical ID or other relevant documentation. While we take steps to verify that MedRepAI members are actually the healthcare providers they claim to be, we make no guarantee as to any member’s identity, professional credentials or licensure status.

Submissions

We collect content and information that you submit to the Service including searches, schedule details, and member support requests.

Communications Tools

The Services include secure communication tools that enable our members to communicate with each other, such as MedRepAI chat. We collect information about usage of these tools, such as when a member uses the tool. If you are an employee, contractor, or other workforce member of a covered entity with whom MedRepAI has executed an enterprise agreement intended to cover use by the enterprise’s workforce of a particular MedRepAI tool, we may share information about your use of that tool with that covered entity.

If you act as or on behalf of a “covered entity” under the Health Insurance Portability and Accountability Act (HIPAA) and choose to transmit protected health information subject to HIPAA in connection with your use of MedRepAI, this information will be handled in accordance with the MedRepAI Business Associate Agreement incorporated by reference into the MedRepAI Terms of Service or our Business Associate Agreement with the relevant covered entity, as applicable.

Information Collected Automatically When You Use The Services

In addition to your personal information that you provide to us directly, we collect a variety of personal information automatically when you use the Services through the use of cookies and similar technologies (e.g., pixels, web beacons and device identifiers), which we refer to as “Log Data” as further described in the "Cookies and Similar Technologies" section below. Log Data includes activity information such as the date and time that you access one of our sites or apps, and whether you view, click or otherwise interact with content, including articles, links, advertisements promoting the products and services of MedRepAI or our customers, open or click a link in one of our emails, conduct a search on one of our websites, share an article displayed in your newsfeed, or send, receive, or engage with a message sent through the Service. We collect device information including your IP address (which is a unique numerical address that identifies your device when you access the Internet), your browser and device type and model, operating system, your ISP and mobile carrier, your advertising ID (which is a unique, user-resettable identification number associated with a mobile device), other unique identifiers associated with your computer or mobile device, and the URL of the site from which you access our site.

The use of these technologies helps us serve you better by understanding what you’re interested in, tracking trends, measuring the effectiveness of our content, including ads, and saving your preferences. For information about how you can manage your cookie preferences, refer to the “Choices Regarding Personal Information” section, below.

We do not collect precise location information unless you elect to enable location services on your device, but we do receive information about your general location at a city or zip code level through your computer’s IP address and your mobile device.


2. Uses of Information

Except as otherwise provided herein, we may use the personal information we collect about you for the following business and commercial purposes:

Provision of the Service

We use your information to provide, operate, support, and improve the Services, including through the development of new tools and features.

Communications

We use your information to communicate with you about the Service. These communications may contain information about your requested vendor representatives and services of MedRepAI. These communications may be sent through a variety of channels, including on-site or in-app notifications and email. We may send you text messages relating to these communications, e.g., the sales rep is waiting to join a video call. Refer to the MedRepAI Terms of Service for more information about text messaging. We also use your information to process, store, and transmit your communications through the Service.

Suggestions

We may use your information to suggest medical devices/prescription drugs to you and other MedRepAI users. For example, if we see that your colleagues use a particular medical device most often for a specific procedure, we may suggest that you use that medical device as well. We may use your information to enhance our MedRepAI search feature to help you find information and learn more about new medical devices and prescription drugs.

Personalizing your Experience

We may use your information to personalize the Services including content and advertising served to you on our sites and third party sites, and to generally enhance your MedRepAI experience. For example, we may tailor your suggested devices to focus on items relevant to your practice, specialty and inferred interests based on your profile and how you engage with the Services. We may use your information to target (and measure the performance of) advertising and other content sponsored by third parties, including medical device and pharmaceutical companies promoting their products. For example, if you are an interventional radiologist you may see advertisements targeted to radiology. Advertising will be identified as an “Advertisement,” “Sponsored,” “Promoted” or some similar designation indicating that the content is promotional and has been selected by the third-party sponsor.

Other Uses of Your Information

We will use your information to detect, investigate, and prevent fraudulent, harmful, unauthorized, unethical or illegal activities to protect the rights, safety and property of MedRepAI, our users and others, including through the enforcement of the MedRepAI Terms of Service, in connection with legal proceedings, including arbitration, and to comply with our legal obligations. Also, we may create anonymous, aggregated or de-identified data from your personal information and other individuals whose personal information we collect. We may use this anonymous, aggregated or de-identified data and share it with third parties for our lawful business purposes, including to analyze and improve the Services and promote our business.


3. Sharing of Information

In connection with the activities described above, we may share your personal information with third parties as follows:

Business Partners

We may share your profile information with trusted business partners that we work with to provide services to you and others.

Service Providers

We may share your information with third parties that help us provide the Services and operate our business, including in the areas of website and database hosting and maintenance, telecommunications, information security, fraud detection and prevention, email management, data analytics, marketing, advertising, member support, and identity.

Business Transferees

We may share your personal information in connection with a business transaction (or potential transaction) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, MedRepAI or our corporate affiliates (including, in connection with a bankruptcy or similar proceedings).

Affiliated Companies

We may share personal information with our corporate affiliates for use consistent with this privacy policy.

Authorities

We may access, preserve, and share your information with third parties, as required or permitted by applicable law, if we believe it is reasonably necessary to comply with legal process and law enforcement instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process served on us, which may involve disclosure to law enforcement, courts, or governmental authorities.

Other Third Parties

We may access, preserve, and share your information if we determine it is reasonably necessary or appropriate to investigate, prevent or take action regarding suspected fraudulent, harmful, unethical or illegal activities, or any violation of our Terms of Service or to protect and defend the legal rights, safety, and property of MedRepAI, our employees, agents and contractors (including to enforce our agreements) or in connection with any safety or security concerns, including the personal safety of our users and the public.

With Your Consent

We also may share your personal information with a third party in a manner not addressed by this policy with your consent.


4. Cookies and Similar Technologies

We and our service providers and partners, as described above, use various tools to collect data when you visit our sites and apps, including cookies, pixel tags, and other similar technologies. These technologies enable us to track usage of the Services and to enhance the user experience by providing a more relevant and personalized online experience. A cookie is a small data file that is sent to a user’s browser when visiting a website. It is stored, accessed and maintained on the computer's hard drive or on a tablet or mobile device. A cookie contains a unique number that allows a website to recognize a particular user’s device each time that user visits the website so they don’t need to log in each time they visit and their preferences can be stored. Cookies enable us to measure the use and effectiveness of our content, track user trends, monitor and stabilize our websites, and improve the quality of the Services and content personalization (including ads) both on MedRepAI and third party sites.

Most browsers can be set to reject all cookies, including third party cookies, however, if you choose to reject our cookies, your ability to access and use the Services will be limited. We and our partners also use pixel tags, often in conjunction with cookies. Pixel tags are small pieces of code that are embedded on web pages and apps in order to provide us with information about how our sites and apps are used. We also include pixel tags in our emails to inform us whether the recipient has opened those emails and/or clicked on links in those emails.


5. Third Party Links

Our Services may contain links to third-party sites. Any access to and use of such linked sites is not governed by this policy, but instead is governed by the privacy policies of those third party sites, which we encourage you to read. We are not responsible for the information practices of such third party sites.


6. Security

We employ technical, administrative and physical safeguards designed to protect your personal information. However, no security measure can guarantee security and that data will not be accessed, disclosed, altered, or destroyed. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a complex password that nobody else knows or can easily guess, and keeping your log-in credentials private. We are not responsible for any lost, stolen, or compromised passwords or for any unauthorized account activity.


7. Data Retention

We will retain your personal information for at least the period reasonably necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. If we delete some or all of your personal information, we may continue to retain and use aggregate or anonymous data previously collected and/or aggregate or anonymize your personal information.


8. Choices Regarding Personal Information

Your Account And Profile Information.

If you have registered a MedRepAI account, you may review and update certain personal information through your account settings.

Opting Out of Marketing Emails

You may opt-out of receiving marketing emails from MedRepAI at any time by opting out via the link the email footer, adjusting your account settings or sending an opt-out request to support@medrepai.com. Please be aware that you cannot opt-out of receiving services messages from us including security and legal notices.

Controlling Cookies and Interest-based Advertising

If you would prefer not to accept cookies, visit the “help” section of your browser to learn about cookie preferences and other privacy settings that may be available. Most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies. Note that rejecting cookies will not prevent device identification and related data collection from occurring. Also, if you choose to reject cookies, your access to some functionality and areas of the Service may be restricted. For additional information about cookies visit www.allaboutcookies.org.

We may use Google Analytics to recognize you and link the devices you use when you visit the Service on your browser or mobile device. Google Analytics allows us to better understand how our users interact with the Service and to tailor our content to you. For information on how Google Analytics collects and processes data, as well as how you can control information sent to Google, review Google's site “How Google uses information from sites or apps that use our services” currently located at www.google.com/policies/privacy/partners.You can learn about Google Analytics’ currently available opt-outs, including the Google Analytics Browser Ad-On here https://tools.google.com/dlpage/gaoptout.

Push Notifications

If you consent to receive push notifications, you may withdraw your consent at any time by adjusting the appropriate operating system settings on your mobile device.


9. Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time and in our sole discretion. When we make a change, we will update the “Effective Date” and post the updated policy on or through the Service. We may, and if required by law will, also provide notification of changes in another way that we believe is reasonably likely to reach you, such as by e-mail (if you have an account where we have your contact information) or another manner through the Service. Any modifications to this privacy policy will be effective upon posting or as otherwise indicated at the time of posting. In all cases, by continuing to use the Service after posting of the updated policy, you are consenting to the changes. If you object to any changes, you may close your account by contacting support@medrepai.com.


10. California Privacy Notice

California law provides its residents with additional rights regarding their personal information. To learn more about California privacy rights, please visit our California Privacy Notice.


11. Contact Us

If you have any questions about this policy or MedRepAI’s privacy practices, you may reach us at any time by emailing support@medrepai.com. or by contacting us at:

MedRepAI, Inc.
ATTN: Privacy Policy
188 N Avon Ave, STE 101
Avon, IN 46123